Lately however they have started to annoy me – things at the top of my list for months on end with no sign of them being sent out, ignoring requests to send out more envelopes, a web site that frequently refuses to adjust priorities or delete items from the queue for hours on end and so on.
The final straw was when I tried to report a faulty disk (which gets a replacement sent out immediately instead of them waiting for the disk to come back) and was told I had reported too many faulty disks in the last 30 days. That might have been okay except that it was 56 days since I had last reported a fault disk!
To add insult to injury they ignored my email reporting this apparent bug in their web site.
So I started looking at other options and found that LOVEFiLM charge the same price (or less if you pay for several months at a time) and seem to have a rather better web site.
So I decided it was time to try the competition and see if they could do better than BlockBuster…