Last month I wrote about mobile phone tariffs and finished by saying that my next step was to call Orange and get a PAC so I could port my number.
When I called Orange they, as expected, put me through to retentions who then rather surprised me by saying that there was no problem adding data [...]
Archive of posts filed under the Uncategorized category.
Goodbye Orange, Hello Three
Playing the Mobile Phone Tariff Game
As a low volume mobile phone user I have, for the last ten years, been on an Orange tariff known as OVP Virgin which price matches the original Virgin Mobile tariff. This is essentially a pay as you go style tariff, with no fixed monthly fees, except that it is paid in arrears by direct [...]
Crowdsourcing Audit Trail Monitoring (Part 2)
A couple of months ago I wrote a piece, inspired by the NHS Summary Care Record system, about the idea of crowdsourcing the monitoring of audit trails.
Today the Open Rights Group has an article about electronic medical records which, talking about the well known case when Gordon Brown’s medical record was accessed improperly, notes an [...]
Fix Everything Three Ways
Three years ago Joel Spolsky wrote an article on customer service. His first point he called “Fix everything two ways” and it revolved around the idea that when a customer complains you should not only fix their immediate problem but you should also look at how that problem arose and what you can change to [...]
Crowdsourcing Audit Trail Monitoring
The Today programme had an interesting piece on the NHS Summary Care Record issue this morning, most notable for Evan Davis’s excellent interview with a representative of Connecting for Health which he opened with the deceptively simple question “Can you tell me how many people will have access to my Summary Care Record”. After a [...]
Time Travelling Trains
The new National Express East Anglia timetable doubles the trains between Liverpool Street and Hertford East on a Sunday evening which is excellent – no more waiting around at Broxbourne for the Cambridge train to catch up if you happen to have got the direct train.
The really shocking news however is that they seem to [...]
…into the LOVEFiLM fire
So to continue where my previous post left off, on Monday morning I signed up for my free trial with LOVEFiLM and added some films to my queue (actually I just copied over my BlockBuster queue) and sat back and waited for something to be allocated and sent out.
At the end of the working day [...]
